Brick and mortar retailers are under tremendous pressure from the e-commerce boom and ever-evolving customer expectations. Globally, online shopping is projected to continue its strong upward trend. A lack of physical constraints has enabled e-commerce sites to innovate often and act quickly in terms of marketing and customer experience. Further, their lower cost of operations has translated into better pricing for customers. As a result, "offline" retailers are suffering from a drop in sales, lower footfalls and a dire need to reinvent themselves to stay relevant.
In this Whitepaper: